Privacy Policy

Information We Collect

We collect information that you provide directly to us when you:

• Submit enquiry forms through our website
• Communicate with us via email
• Request consultations or quotes for our services
• Enter into service agreements with us

This information may include your name, email address, property address, and details about your garden and service requirements.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and service requests
• Provide quotes and schedule site visits
• Deliver the garden care and landscaping services you've requested
• Maintain records of work completed and ongoing service schedules
• Communicate with you about your projects and our services
• Improve our website and service offerings

Legal Basis for Processing

We process your personal data based on:

• Contract performance: when processing is necessary to fulfil our service obligations
• Legitimate interests: for business operations, service improvement, and communication
• Consent: when you explicitly agree to specific data processing activities

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With contractors or specialists when necessary to complete your project
• When required by law or legal process
• To protect our rights, property, or safety, or that of others

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Service records are typically maintained for seven years for business and tax purposes.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data in certain circumstances
• Object to processing of your personal information
• Request restriction of processing
• Request transfer of your data to another organisation
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]

Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyse site usage. For detailed information about our cookie practices, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, contact us at:

Gladridge Garden Services
47 Thornbury Lane
Bristol BS7 8QE
United Kingdom

Email: [email protected]